World Cargo Srl is a service organization. The service we offer to our customers is our 'product'. At World Cargo, our goal is to go beyond satisfying the requirements and expectations of our customers.
At all levels of the World Cargo organization, our aim is to fulfil this goal. We constantly adhere to the "World Cargo spirit" which is the special standard of behavior set by the management and staff, which can be seen in our attitude towards our clients and each other.
We must all strive together as a team to ensure that our processes, activities, offices, publications and equipment are as perfect as possible. The quality of our behavior, our performance, our written documents and our equipment reflect the quality of our organization.
Our personnel regularly review their behavior, performance and their written procedures to constantly improve the service delivered.
We all know that we are not infallible, but we also know that the future of our organization lies in constantly re-evaluating and improving our behavior, services and equipment. We will monitor, review and measure our quality objectives at planned intervals.
The Quality System Manuals describe the quality of our organization as well as the activities and performance. The Quality System Manuals fulfil the requirements of ISO 9001.
Our personnel know the quality that World Cargo stands for and adhere to this policy. We all know what is expected of us in our positions and we will use all our skills to achieve this.
At World Cargo, all personnel are able to react and give constructive recommendations to continuously improve the services offered to our customers. We must keep improving in order to maintain the quality of service offered by World Cargo.
For any additional information: quality@worldcargo.it
In order to improve our services more and more, we kindly ask you to fill in the customer satisfaction questionnaire. Thanks for collaboration!
